The Cloud Challenge to Availability: Meet customer uptime expectations for IP-based services. Fact: GoodData’s Uptime Industry-leading SLAs Goal: 99.5% 99.5% Gooddata.com/trust Hours HRs HRs HRs HRs HRs HRs HRs Downtime 0.75 0.52 2.54 0.12 2.57 0.41 1.19 100% 99.93% 99.98% 99.94% 99.90% 99.84% Real 99.65% 99.65% Uptime 99% JUL JUN MAY APR MAR FEB JAN 2015 2015 GoodData Corporation. All rights reserved. 10

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